New Hampshire Finance

Dec 31 2017

SERVPRO of Brighton

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2094 Pless Dr
Brighton. MI 48114
(810) 772-4696

I live in Royal Oak where we experienced a significant flood and sewer backup. We had four feet of sewage in our finished basement. We called Serv-Pro of Brighton-Howell but Serv-Pro of Upper Bucks came and did the work because there was too much work for the local franchises to handle. They arrived when scheduled and charged the quoted price. However, the work they did was not adequate. They did not clean any sewage off the walls of the bathroom and only cut the drywall off two of the walks. They only cut the drywall up six inches even though we had four feet of water. I even had to cut the carpet off the stairs myself. I called to complain before the equipment was removed and was told to show the workers the problem areas so the could adjust the price. They did not adjust the price. The workers were polite and I felt safe having them in my hime. However, they did not complete job and left me with a mess. Serv-Pro of Brighton never told me they would be sending an out of state crew and didn t check on the out of state crew s work.

This franchise location is horrible. Our insurance company referred them and it was a nightmare. They did not show up when they said they would so you would have to track them down. Then they refused to do the work they committed to and the insurance company paid them to do so I had to have the insurance company call them constantly. The owner and his staff are in desperate need of customer service and interpersonal skills training, they could not even offer a sincere apology. Do not use them.

SERVPRO of Brighton/Howell

I live in Royal Oak where we experienced a significant flood and sewer backup. We had four feet of sewage in our finished basement. We called Serv-Pro of Brighton-Howell but Serv-Pro of Upper Bucks came and did the work because there was too much work for the local franchises to handle. They arrived when scheduled and charged the quoted price. However, the work they did was not adequate. They did not clean any sewage off the walls of the bathroom and only cut the drywall off two of the walks. They only cut the drywall up six inches even though we had four feet of water. I even had to cut the carpet off the stairs myself. I called to complain before the equipment was removed and was told to show the workers the problem areas so the could adjust the price. They did not adjust the price. The workers were polite and I felt safe having them in my hime. However, they did not complete job and left me with a mess. Serv-Pro of Brighton never told me they would be sending an out of state crew and didn t check on the out of state crew s work.

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This franchise location is horrible. Our insurance company referred them and it was a nightmare. They did not show up when they said they would so you would have to track them down. Then they refused to do the work they committed to and the insurance company paid them to do so I had to have the insurance company call them constantly. The owner and his staff are in desperate need of customer service and interpersonal skills training, they could not even offer a sincere apology. Do not use them.

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